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Warranty Policy
Our Comprehensive Warranty Policy
At Mobile Phone Doctor Brisbane, we stand behind the quality of our repairs with comprehensive warranty coverage for all our services.
Warranty Coverage Periods
Service Type | Warranty Period | Coverage |
---|---|---|
Screen Repairs | 6 Months | Full replacement if defective |
Battery Replacement | 12 Months | Performance and capacity guarantee |
Camera Repairs | 6 Months | Functionality and image quality |
Charging Port Repairs | 6 Months | Connection and charging performance |
Speaker/Microphone | 6 Months | Audio quality and functionality |
Water Damage Recovery | 3 Months | Restored functionality only |
Software Issues | 1 Month | Software-related problems |
What Our Warranty Covers
- Manufacturing defects in replacement parts
- Workmanship issues related to the repair process
- Premature failure of repaired components under normal use
- Functionality problems directly related to our repair work
- Free re-repair if the same issue reoccurs within warranty period
What Our Warranty Does NOT Cover
- Physical damage caused after repair completion
- Water damage that occurs after repair
- Normal wear and tear of components
- Damage from unauthorized repair attempts
- Software issues unrelated to hardware repairs
- Cosmetic imperfections that don’t affect functionality
- Battery degradation due to normal usage patterns
Warranty Claim Process
To claim warranty service:
- Contact us immediately when you notice the issue
- Provide your receipt and original repair documentation
- Bring the device for diagnostic assessment
- We’ll assess the issue to confirm it’s warranty-covered
- Repair or replace the component at no charge
Important Warranty Conditions
- Original receipt required – Keep your repair receipt safe
- Device condition – Device must be in similar condition to when repaired
- Timely reporting – Issues must be reported promptly when discovered
- Authorized repairs only – Warranty void if device is opened by others
- Normal usage – Warranty covers normal consumer usage only
Extended Warranty Options
For premium devices and complex repairs, we offer extended warranty packages:
- 12-Month Extended Warranty – Available for screen repairs
- 18-Month Premium Coverage – Comprehensive protection for major repairs
- Accidental damage protection – Optional coverage for drops and spills
Customer Satisfaction Guarantee
Your satisfaction is our priority. If you’re not completely satisfied with our repair service, contact us within 48 hours and we’ll work to resolve any concerns at no additional charge.
Questions about our warranty? Contact our team at any time for clarification or support.