Warranty Policy

Our Comprehensive Warranty Policy

At Mobile Phone Doctor Brisbane, we stand behind the quality of our repairs with comprehensive warranty coverage for all our services.

Warranty Coverage Periods

Service Type	Warranty Period	Coverage
Screen Repairs	6 Months	Full replacement if defective
Battery Replacement	12 Months	Performance and capacity guarantee
Camera Repairs	6 Months	Functionality and image quality
Charging Port Repairs	6 Months	Connection and charging performance
Speaker/Microphone	6 Months	Audio quality and functionality
Water Damage Recovery	3 Months	Restored functionality only
Software Issues	1 Month	Software-related problems

What Our Warranty Covers

• Manufacturing defects in replacement parts
• Workmanship issues related to the repair process
• Premature failure of repaired components under normal use
• Functionality problems directly related to our repair work
• Free re-repair if the same issue reoccurs within warranty period

What Our Warranty Does NOT Cover

• Physical damage caused after repair completion
• Water damage that occurs after repair
• Normal wear and tear of components
• Damage from unauthorized repair attempts
• Software issues unrelated to hardware repairs
• Cosmetic imperfections that don’t affect functionality
• Battery degradation due to normal usage patterns

Warranty Claim Process

To claim warranty service:

1. Contact us immediately when you notice the issue
2. Provide your receipt and original repair documentation
3. Bring the device for diagnostic assessment
4. We’ll assess the issue to confirm it’s warranty-covered
5. Repair or replace the component at no charge

Important Warranty Conditions

• Original receipt required – Keep your repair receipt safe
• Device condition – Device must be in similar condition to when repaired
• Timely reporting – Issues must be reported promptly when discovered
• Authorized repairs only – Warranty void if device is opened by others
• Normal usage – Warranty covers normal consumer usage only

Extended Warranty Options

For premium devices and complex repairs, we offer extended warranty packages:

• 12-Month Extended Warranty – Available for screen repairs
• 18-Month Premium Coverage – Comprehensive protection for major repairs
• Accidental damage protection – Optional coverage for drops and spills

Customer Satisfaction Guarantee

Your satisfaction is our priority. If you’re not completely satisfied with our repair service, contact us within 48 hours and we’ll work to resolve any concerns at no additional charge.

Questions about our warranty? Contact our team at any time for clarification or support.