FAQS


 

  • Do you fix all brands or just iphones?

All major brands are welcome, as long as we can get the parts for a brand we can fix any brand. 

 

  • How much does it cost to fix my phone?

Every phone and its problem use different part, hence we cannot give any general price, please call closest location to get updated pricing. 

 

  • How long does it take to repair my phone?

Our average turnaround time an hour. Our experienced technicians generally spends 20-30 mins however due to high numbers that we repair during the day, we will ask you about 1-2 hours of your time. 

 

  • Do you have warranty on your repairs?

All services covered by Mobile Phone Doctor 90 days warranty.

 

  • I lost my receipt, am i still eligible for warranty?

Yes, you just need to bring to one of our shops, we have records of every job booked in, we can look up on the system.

 

  • Do you fix only broken screens?

We fix all kind of problems including motherboard repairs. 

 

  • I have dropped my phone to water. Can you fix water damages and how much it cost?

Yes, we fix liquid damaged phones. Our technicians must see the phone before we can give you any price. 

 

  • Do you use original parts?

Most of the parts are originals however you do need to check if you want original parts to be used. Where original parts not available (generally due to trademark issues) we use top quality parts that tested and proved its quality.

 

  • If i brake my screen is it covered under warranty?

No, unfortunately neither manufacturer, nor our warranty covers the cracks or any pyhsical damage. 

 

 

Warranty

Materials and products on this site are %100 tested and provided with limited warranty, it does not include damage caused by accident, abuse, misuse, liquid contact, fire, earthquake or other external cause. In extend of these products warranty, Mobile Phone Doctor should not be liable any damage to your electronic device or supplied products during the installation.

Mobile Phone Doctor services covered by 90 days limited warranty which only covers subjected problems, parts and workmanship. Even though our technicians advices if there is software problem or any possibilty of erasing data of your phone, It is highly recomended to get back up before book in to our repair shops.

 

Limitation of Liability

Mobile Phone Doctor and its products are by no means affiliated with Apple Inc., Samsung, Sony, LG, HTC or any of its subsidiaries. Our parts are NOT refurbished, offered or authorized by Apple Inc. We make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the listing or the information, products, services, or related graphics contained on the listing for any purpose. Any reliance you place on such information is therefore strictly at your own risk. We will not be held responsible for any misuse or misrepresentations of our products conducted by buyers. We do not sell, nor do we promote the sale of anything that includes the Apple logo or any other Apple-owned graphic symbol, logo, or icon. iPhone®, iPod®, iPad®, and iMac® are trademarks of Apple, Inc. All other trademarks are the property of their respective owners. Mobile Phone Doctor and its products are in no way endorsed, sponsored, or affiliated with any of the above mentioned entities or subsidiaries thereof.


2014 MobilePhoneDoctor New Location. We are excited to announce that our new location at Sunshine Coast is now open.